You should be able to tell, before you pay, what happens if you change your mind.

Before work starts

Full refund, no questions. Email hello@gladloop.com and say you want to cancel. If we have not begun the work, you get everything back.

After work has started

You are refunded the part we have not done. We tell you what has been completed, what it cost against the quoted price, and refund the remainder. Where a piece of work is already finished and delivered to you, it is payable.

For a fixed-price audit or report, once the finished document has been sent to you the fee is not refundable — the work is the document, and you have it. If you cancel while it is still being written, you are charged only for the part completed.

Monthly services

Cancel any time before the next month begins and you are not billed again. There is no notice period and no cancellation fee. The month already paid for runs to its end; we do not refund part-months, because the work is done continuously through the month.

Deposits and credits

Where a smaller paid piece of work is credited against a larger one — for example a paid review credited against a full audit — the credit is applied to your invoice. If you decide not to proceed to the larger piece, the smaller one stands on its own: you keep what you paid for, and there is nothing further to refund.

If we cannot deliver

If we take your money and then find we cannot do the work — for any reason, on our side — you get a full refund. This applies even if we have already spent time on it. We will also say plainly why, so you can take it elsewhere without losing more time.

If the work is not what we said it would be

Tell us. We fix it at no extra cost, within the scope that was agreed in writing. If we cannot put it right, you are refunded for the part that fell short. We would rather refund than argue.

How long a refund takes

Approved refunds are issued within 5 to 7 business days, back to the original payment method through Razorpay. Once we have issued it, how quickly it appears is up to your bank or card issuer — usually a further 5 to 10 business days for international cards. We cannot refund to a different account than the one that paid.

How to ask

One email to hello@gladloop.com with your invoice or payment reference. We reply within one business day, and we will tell you the exact amount and the date it goes back before we process it.

Last reviewed: August 2026